Privacy Policy

Last Updated: May 14, 2025

G N CO SOLUTION (Pty) Ltd, a private company registered in South Africa under registration number 2025/221256/07 and tax number 9287795265, with registered office at 94 Hurd Street, Newton Park, Gqeberha, Eastern Cape, 6001 ("Monitor STS," "we," "us," or "our"), provides this Privacy Policy to explain how we collect, use, and disclose information through our services, including our website https://monitor-sts.com and our web application https://app.monitor-sts.com (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, you should not use the Services.

1. Information We Collect

1.1 Information You Provide

Account registration details such as name, email address, phone number, and company information
Payment and billing details provided to our third-party payment provider, Yoco (see Section 4)
Support requests and communications

1.2 Automatically Collected Information

IP address, browser type, operating system, and device type
Pages visited and interactions on our website and application
Location data (based on GPS tracking services)

2. How We Use Information

We use the information to:

Provide and maintain the Services
Enable GPS tracking and monitoring of vehicles as part of our informational service
Process payments through our provider Yoco
Communicate with users, including responding to inquiries and support
Improve, personalize, and expand our Services
Ensure the security and integrity of our Services

We do not sell your personal information. We may share information with:

Service providers such as hosting, analytics, and payment processing (e.g., Yoco)
Law enforcement or regulatory authorities when required by law
Our legal and financial advisors as necessary

4. Payment Processing

We use Yoco to process payments securely. When making a payment, your information is shared directly with Yoco and governed by their Privacy Policy and terms of service. We do not store full credit card numbers or banking credentials on our servers.

5. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:

Access and correct your personal information
Request deletion of your data
Object to processing where applicable
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the details in Section 9.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

G N CO SOLUTION (Pty) Ltd
Email: cto@monitor-sts.com
Address: 94 Hurd Street, Newton Park, Gqeberha, Eastern Cape, 6001